DELIVERY
Cards, slabs, merchandise and sealed products are packed appropriately for the item rather than treated as one-size-fits-all parcels.
We take particular care with individual cards and sealed trading card products so they are protected from movement, bending and avoidable transit damage.
The delivery services and prices available for your order are calculated and shown at checkout before payment.
Any estimated dispatch or delivery times shown at checkout are estimates unless we specifically agree otherwise.
DISPATCH
We aim to prepare and dispatch orders promptly. Where an item has a different dispatch timeframe, such as a pre-order or clearly identified incoming product, this will be shown on the relevant product page.
Once your order has been dispatched, any tracking information available for your chosen delivery service will be provided through Shopify where applicable.
DELIVERY PROBLEMS
If your order is significantly delayed, arrives damaged or appears to have been lost in transit, please contact ChilcoTCG with your order number and the relevant details.
If an order arrives visibly damaged, photographs of the packaging and item may help us investigate the issue with the delivery provider.
